Course Overview
Master difficult conversations in acute care. Learn to discuss ceilings of care, DNACPR, navigate family conflict, manage palliative escalation discussions, and handle difficult refusals.
Learning Objectives
By the end of this course, participants will be able to:
- Conduct ceiling of care discussions sensitively
- Discuss DNACPR decisions with patients and families
- Navigate family conflict and disagreement
- Manage palliative care conversations in acute settings
- Handle difficult refusals while maintaining rapport
Key Topics Covered
Ceilings of care conversations
DNACPR discussions
Family conflict and disagreement
Palliative care and escalation
Difficult refusals (treatment, admission)
Breaking bad news in ED/AMU
Communication frameworks (SPIKES, ABCDE)
Who Should Attend
All clinicians
Assessment Methods
- Role-play scenarios
- Communication skills assessment
Ready to Book?
Course Details
Duration
3 hours
CPD Credits
3 RCEM CPD hours
Delivery Format
- In-person
- Virtual
- Self-paced
Category
NHS Literacy