NHS Literacy Course
Hard Conversations at the Front Door
Master difficult conversations in acute care. Learn to discuss ceilings of care, DNACPR, navigate family conflict, manage palliative escalation discussions, and handle difficult refusals.
3 hours
3 CPD Hours
Learning Objectives
By the end of this course, you will be able to:
- Conduct ceiling of care discussions sensitively
- Discuss DNACPR decisions with patients and families
- Navigate family conflict and disagreement
- Manage palliative care conversations in acute settings
- Handle difficult refusals while maintaining rapport
Key Topics Covered
- Ceilings of care conversations
- DNACPR discussions
- Family conflict and disagreement
- Palliative care and escalation
- Difficult refusals (treatment, admission)
- Breaking bad news in ED/AMU
- Communication frameworks (SPIKES, ABCDE)
Who Should Attend
This course is designed for:
All clinicians